Warranty | Shipping
Warranty:
We happily offer a 12-month client warranty from the first date of purchase for your TEMPT products.
In the unlikely event that there are manufacturing faults associated with your item/s or if you consider that an item/s are defective, and you are entitled to a replacement, please contact us HERE with your concerns and we will review and respond with 2 business days.
Kindly note after this 12-month date of purchase we have no obligation to send you a replacement item.
Duties, Shipping, Taxes, Liability and Customs:
At TEMPT, we do not take liability for any taxes of any kind. Similarly, we are not liable for any costs associated with customs. In the situation that duty taxes are incurred, or additional costs are incurred due to customs, our clients will be liable for such.
In order to make your shipping experience as fast and simple as possible, Tempt is proud to work with a reputable and trusted delivery partner.
Once your order has been placed and processed, we will provide you with a tracking number so you can keep an eye on your item and remain up to date with its delivery time.
Whilst we will do all we can to ensure your items are packaged securely and delivered on time, there may be an unlikely event in which delays occur due to reasons that are out of our control. In such circumstances, we will work with you to ensure the issue is resolved and that you receive your item as quickly and safely as possible. We thank you for your patience and understanding in advance.
Australia
Experience prompt delivery with Tempt Wellness. We dispatch all Australian orders swiftly via Australia Post eParcel for trackable delivery. Expect tracking details in your inbox as soon as your order leaves our warehouse.
Shipping Rates:
For orders $45 or more:
- Enjoy complimentary regular post shipping!
- Opt for express post for just an additional $12.
For orders under $45:
- Regular post: $8
- Express post: $15
Please note that shipping rates are calculated post-discounts.
International Orders
Expand your horizons with our global shipping service! Select your preferred delivery method at checkout. Additional duties and taxes may apply based on your destination country's regulations.
Delivery Timings (Non-Holiday Periods)
Australia:
- Regular eParcel: 3 - 5 business days
- Express eParcel: 1 - 3 business days
While these are estimates provided by Aus Post, feel free to contact us at orders@temptwellness.com for further assistance.
All Other Countries:
- Economy Air: Approx. 7 business days
- Priority shipping: Approx. 2 business days
International Parcels
Cut-off dates for delivery vary by destination. Kindly liaise with your chosen carrier for details. Ensure orders are placed by 12pm AEST on the day of delivery cut-off.
Please Note (Applicable to All Destinations):
Exceptional circumstances, such as promotional periods or global events, may affect delivery timings. Shipping costs are separate and are calculated during checkout. Additional duties and taxes for international buyers are not included in the listed prices. Parcels are not dispatched on public holidays or weekends.
Tracking Made Easy:
Track your parcel's journey effortlessly. If tracking information is not received within 2 business days, don't hesitate to reach out. Should parcels fail to arrive on time, contact us for prompt assistance.